TERMS & CONDITIONS
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with Offbeat, hereinafter referred to as "us" or ”we”, at the Offbeat website, mobile website, or via telephone (jointly referred to as ”offbeat_pk”).
By using offbeat_pK and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
ORDER PLACEMENT & Mode of Payment
Orders are placed online. Once you have finished shopping, all the items you wish to purchase are added to your shopping cart and your next step will be to go to the checkout process. To do this, you must follow the steps of the purchase process, completing or verifying the information requested in each step. Throughout the purchase process, before checking out, you can modify the details of your order.
The mode of payment is cash on delivery.
REFUSAL OF ORDER
We reserve the right to withdraw any items from this website at any time and/or remove or edit any materials or content on this website. While we will try our best to process all the orders submitted to us, there may be exceptional circumstances which mean that we may need to refuse to process or accept an order after we have received it or sent you an Order Confirmation, which we reserve the right to do at any time. We will not be liable to you or any other third party by reason of our withdrawing any item from this website, removing or editing any materials or content on this website, or for refusing to process or accept an order after we have received it or sent you an Order Confirmation.
Subject to availability and unless there are any exceptional circumstances, we will try our best to fulfil your order inside Pakistan within a maximum of 3-5 days of the date of the Order Confirmation. If our supply of the items is delayed by an event outside our control, then we will contact you as soon as possible to let you know. For the purpose of these Terms, "delivery" or "delivered" shall be deemed to have occurred when you or a third party nominated by you acquires physical possession of the items, which will be evidenced by the signing for receipt of the items at the agreed delivery address.
Offbeat offers free shipping on all local orders above PKR 1500.
UNABLE TO DELIVER
If we are unable to deliver, your items will be returned to our depot. We will let you know where your parcel is and how you can rearrange delivery. If you are not at the delivery location at the time agreed, please contact us again to rearrange delivery for another mutually convenient day. If after 15 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we will assume that you wish to cancel the order and it will be terminated.
RISK AND OWNERSHIP
The Items will be at your risk from the time of delivery. Ownership of the items will only pass to you when we receive full payment of all sums due in respect of the items upon delivery.
Offbeat guarantees exchange in the event that we have delivered a defective or wrong item and provided that all items returned have not been damaged, soiled, washed, altered or worn-other than trying the item on-and that any labels or tags should be intact.
If the item that you have received is defective, please notify us by using the live webchat available 24/7 via our website or emailing us at email@example.com, and return the item. Please provide proof of purchase, for example a copy of the Order Confirmation. We will examine the item and if we deem it to be defective or an incorrect item, we will provide a full refund including delivery charges, and the refund will be paid using the same means of payment that you originally used to pay for your purchase.
Any exchange/returns should be brought to our notice with one-week of the receipt. Any claims made post that period would not be entertained. Also, please note that damaged, soiled, washed, altered or worn (other than trying on) items or items without labels or tags will not be returned.